Refund & cancellation policy
Last updated: May 2026
1. Cancellation policy
You can cancel your LavaBookings subscription at any time from your dashboard. Cancellation takes effect at the end of your current billing period — you will continue to have full access until then.
No notice period is required. Simply go to Settings → Subscription → Cancel and confirm.
2. Monthly plans
Monthly subscriptions are billed on a recurring basis. We do not offer prorated refunds for partial months. If you cancel mid-cycle your account remains active until the end of the period you have already paid for.
3. Annual plans
Annual subscriptions are refundable within the first 14 days of purchase. After the 14-day window, the same no-refund policy as monthly plans applies — your account remains active until the end of the annual period.
To request an annual plan refund within the 14-day window, email billing@lavabookings.com with your account email and we will process it within 5 business days.
4. Booking refunds
LavaBookings is a platform that connects businesses with their clients. Refunds for individual bookings are handled directly by the business that provided the service, in accordance with their own cancellation and refund policies.
If you are a client seeking a refund for a booking, please contact the business directly. If you are a business owner, you can process refunds through your Stripe dashboard.
5. How to cancel
- Sign in to your LavaBookings dashboard
- Go to Settings → Subscription
- Click Cancel subscription
- Confirm the cancellation
You will receive an email confirming your cancellation. Your subscription will remain active until the end of your current billing period.
6. Data after cancellation
After cancellation, your data (client records, bookings, settings) remains accessible in read-only mode for 90 days. After 90 days all data is permanently and irreversibly deleted from our systems.
You can export your data at any time before deletion via Settings → Account → Export my data.
7. Disputes
If you believe you have been charged in error, please contact us at billing@lavabookings.com before raising a chargeback with your bank. We will investigate and resolve legitimate billing issues within 5 business days.
8. Contact
Questions about billing or refunds? Email billing@lavabookings.com or write to:
Layernest Ltd
Billing Department
London, United Kingdom